TechTower.com

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FAQs

Q. Are TechTower products compliant with the RoHS environmental standard?
A. TechTower products are RoHS compliant. We are committed to compliance with all applicable laws that concern human health and environmental risk.
 
Q. How can I talk to a live person?
A. Feel free to call any of our knowledgeable Customer Service Representatives at 1.866.452.1255.
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Q. How can I ship my order internationally?
A. Customers arrange their own shipping internationally. Once your order is complete, email Customer Service the preprinted UPS or FedEx or other carrier's labels and customs documents. Once we have the labels and customs documents your order will ship when ready. If you have any other questions about shipping please call our knowledgeable Customer Service Representatives at 1.866.452.1255.
 
Q. What is your warranty?
A. TechTower warrants to the original Purchaser to be free of defects in material and workmanship for a period of two years. All warranties are in effect beginning the date the product was invoiced by TechTower. TechTower disclaims liability for any modifications, improper installation and/or Purchaser abuse, misuse or negligence.
 
Q. What is your return, refund and cancelation policy?
A. All Sales are Final
However, our goal is to make sure you are completely satisfied with your TechTower purchase. If you are not satisfied with your purchase within 15 days, simply call or email our customer service staff to guide you through our return policy.

Standard Return and Refund Policy
• Return Merchandise Authorization (RMA) required
• Return for refund unopened product within: 15 days of invoice date
• Restocking Fee: Yes, 20% for all items

Shipping and Handling
For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise.

Obtain Authorization and Instructions
To begin the return process please email or call one of our customer service representatives at customerservice@techtower.com or 1.866.452.1255.
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Cancellation Policy
If canceled before shipping a complete refund will be applied. To begin the cancelation process please email or call one of our customer service representatives at customerservice@techtower.com or 1.866.452.1255.
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All refunds will be provided as a credit to the credit card used at the time of purchase.
 
Q. What is your privacy policy?
A. Please see our full privacy policy by clicking the link: Privacy Policy
 
Q. Where are your products made?
A. All TechTower products are proudly made in the United States of America.


Call us anytime at 1.866.452.1255